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Project 1. Select a scenario that you are familiar with where a
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Project 1.

Select a scenario that you are familiar with where a customer interacts with an organisation. For example a customer in an electronics shop, a client in a hairdressing salon, a person borrowing books in a library. Describe who the two parties are, and what the transaction entails.

Write a short guide to customer service for the representative of the organisation.

Your guide should cover how to:

  • Identify and clarify customer needs and expectations
  • Assess the urgency of the request
  • Determine priorities for service delivery
  • Inform customers about available choices
  • Assist in the selection of preferred options
  • Identify when they, or the organisation, is unable to address the customer needs and the appropriate course of action to take
  • Seek appropriate assistance from other personnel where appropriate
  • Provide prompt service to customers
  • Handle customer complaints sensitively and courteously
  • Provide assistance or respond to customers with specific needs
  • Use opportunities to promote services and products
  • Regularly seek customer feedback
  • Review customer satisfaction using verifiable evidence
  • Identify opportunities to enhance the quality of service and products
  • Monitor procedures for effectiveness
  • Use feedback to improve customer service
  • Suggest ways to modify products or services based on customer satisfaction data
  • Write customer service reports that are clear, detailed and contain recommendations

A short guide to customer service at Unicentro electronic company.

 

The nature of the company

 

The Unicentro Company is widely recognized for its innovative approach to center

 

management, and its...

 







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