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Imagining yourself to be the customer, construct a House of
More:Imagining yourself to be the customer, construct a House of Quality to provide the organization with your perspectives on what the important dimensions of quality are and how well the organization is currently meeting your needs.Develop a SPC checklist for each dimension of the product that you believe would be subject to statistical control.Evaluate the product using the five-step plan that is associated with the Kaizen philosophy.Determine what elements of the production and delivery of the product or service would be subject to benchmarking and describe how you would identify those organizations to which comparisons could be made in a benchmarking process.

 


 

How can benchmarking be used as part of a process improvement procedure in strategic

 

planning?

 


 


 


 

What are the disadvantages of benchmarking?

 


 


 


 

Would benchmarking work in all types of organizations? Why or why not?

 


 


 


 

How would you explain to workers who were resistant to engaging in benchmarking that

 

their assistance and inputs are needed for the benchmarking effort to be successful?

 


 


 


 

Do you believe that benchmarking can lead to a competitive advantage for the

 

organization, or does benchmarking simply allow an organization to "catch up" to the

 

organization's competition?

 


 

Select an organization with which all of your classmates would be familiar. Select a process in

 

which your selected organization engages on a regular basis. Describe a company that would be

 

considered a ?leader? in the business process that you have selected. How can your chosen

 

organization learn from the leader in this business process and improve its own performance on

 

the process that you selected?

 


 

Course Project: Quality Analysis II

 

For the company and product or service that you selected for W3 Assignment 2, respond to the

 

following in a 3- to 4-page Microsoft Word document:

 


 


 

Imagining yourself to be the customer, construct a House of Quality to provide the

 

organization with your perspectives on what the important dimensions of quality are and

 

how well the organization is currently meeting your needs.

 


 


 


 

Develop a SPC checklist for each dimension of the product that you believe would be

 

subject to statistical control.

 


 


 


 

Evaluate the product using the five-step plan that is associated with the Kaizen

 

philosophy.

 


 


 


 

Determine what elements of the production and delivery of the product or service would

 

be subject to benchmarking and describe how you would identify those organizations to

 

which comparisons could be made in a benchmarking process.

 


 

Support your responses with examples.

 

Cite any sources in APA format.

 

Submission Details

 

Name your document SU_BUS4101_W5_A2_LastName_FirstInitial.doc.

 

Submit your document to the W5 Assignment 2 Dropbox by Tuesday, September 6, 2016.

 

Assignment 2 Grading Criteria

 

Constructed a House of Quality.

 

Developed SPC checklists for each dimension of the

 

product subject to statistical control.

 

Evaluated the product using the Kaizen five-step plan.

 

Determined what characteristics and activities would be

 

subject to benchmarking and proposed organizations

 

against which such benchmarking could be done.

 

Written components.

 

Total:

 


 

Maximum

 

Points

 

80

 

40

 

40

 

40

 

50

 

250

 


 

 







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