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Can someone help me with this problem? During the morning hours
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Can someone help me with this problem?

During the morning hours at a catalog sales department, telephone calls come in at the rate (Poisson) of 48 per hour. Calls that cannot be answered immediately are put on hold. The system can handle 8 callers on hold. If additional calls come in, they receive a busy signal. The 3 customer service representatives who answer the calls spend an average of 2.5 minutes with a customer.

What is the probability that a caller will get a busy signal? (Hint: Solve for log K or ln K using trial and error.)

What is the probability that a customer will be put on hold?









 







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This question was answered on: Feb 21, 2020

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