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Assignment1_PMLevel 1 & PMLevel 2 Situation: Ooredoo as an
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Assignment1_PMLevel 1 & PMLevel 2

 

Situation: Ooredoo as an organization engaged in developing and maintaining various applications with

 

different clients in the area of telecom billing. One of the applications which they maintain for billing

 

deals handling customer complaints. The customer satisfaction as on day stands at 90% in terms of

 

meeting the SLA?s. The organization has taken an initiative to improve the customer satisfaction to 93% in

 

a period of 5 months? timeline. The project is to be started on 1 st Sep 2016 and the end date is January

 

2017.

 

Note: This assignment to be worked on the paper using the template attached and no tool should be

 

used.

 

The sponsor has initiated the project and assigned you as the project manager.

 

1. Create the project charter using the Project_Charter_2016(Template)template attached.

 

2. For the above project develop the Project Scope Statement using SMART technique. (You can

 

mention your own budget in the scope statement)Use the Define Project Scope Statement

 

Template attached.

 

3. Create the WBS using the following information and table. Use the hierarchical structure to

 

develop the WBS which we discussed during session

 

4. Create the WBS and the lifecycle that involves phases such as Requirements, Design,

 

Development, Testing, Documentation and Deployment. The work packages are:

 

Requirement documentation under Requirements phase,

 

High Level Document and Low Level Document under Design phase,

 

Two modules: module1 and module 2 under Development phase,

 

Test Plan document and Test Execution under Testing phase

 

User Manual under Documentation phase and

 

Installer under Deployment phase.

 


 

The activities under each of these work packages are given in this table. The Yellow colored are work

 

packages and the green colored are activities.

 

Requirements

 

Documentation

 


 

High Level

 

Document

 


 

Low Level

 

Document

 


 

Collect

 

requirements

 


 

Draf

 


 

Draf

 


 

Draf

 


 

Review

 


 

Review

 


 

Review

 


 

Baseline

 


 

Baseline

 


 

Baseline

 

Publish

 


 

Publish

 


 

Publish

 


 

Modul

 

e1

 


 

Modul

 

e2

 


 

Devel

 

op

 

Unit

 

Testin

 

g

 

Hando

 

ver

 


 

Devel

 

op

 

Unit

 

Testin

 

g

 

Hando

 

ver

 


 

Test

 

Execution

 


 

User

 

Man Inst

 

ual

 

aller

 


 

Draf

 


 

Lab setup

 


 

Dra

 

f

 


 

Review

 


 

Test case

 

execution

 


 

Baseline

 


 

Results

 


 

Publish

 


 

Reporting

 


 

Test Plan

 

Document

 


 

Inst

 

all

 


 

Revi

 

ew

 

UAT

 

Base

 

line

 

Publ

 

ish

 


 

5. Afer creating the WBS using the same WBS structure develop the schedule of the project with

 

below mentioned information.

 

The activities under each work packages will be carried out in a sequence. Requirement is the

 

starting phase. Once this phase is completed, the design and documentation phases should

 

start. Development phase should start afer the Design Phase. Testing phase follows the

 

Development phase. The Deployment phase begins afer the completion of the Testing phase

 

and Documentation phase.

 

Under the Design phase High Level document work package should be developed first and then

 

the low level document work package.

 

Module 1 and Module2 under the development phase will happen in parallel.

 

Test Execution has to start afer the Test Plan document phase.

 

The duration of every activity is of Five days.

 

6. Estimate the duration of the project. Calculate the critical path and also find the total float for all

 

the phases.

 

7. What are the actions you are going take afer the schedule planning? Briefly identify the issues,

 

risk and what actions you will carry to make this project success.

 


 

Monitoring and Controlling---Cost Management

 

8. All the activities in the above project estimated to be $100 each. We are at the end of October

 

31st and measuring the progress of the project. The status says Requirements phase and the

 

documentation phase are completed. The money spent for Requirements phase is $800 and the

 

for the Documentation phase it is $700.

 

Calculate the CV, SV, SPI, CPI, EAC, ETC and VAC. Prepare the report using the Project Dashboard

 

template- Updated V2 template attached.

 

9. What action you will take for this project. Write in brief.

 


 

 







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